The Central Board of Direct Taxes has requested an extension of the grievance redressal period from 21 to 60 days due to the high volume of public complaints, primarily related to income tax returns. With nearly 55,000 complaints received this year and a significant backlog, the I-T department argues that the current 21-day limit is insufficient for proper resolution. The department emphasizes the complexity of processing these grievances, which often require coordination across multiple verticals. Despite the challenges, the I-T department maintains a high satisfaction rate in grievance resolution.
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